Refund policy

At Seoul Skin, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the return and refund guidelines below.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • The product must be in resalable condition.
  • You must provide proof of purchase or your order number.

For health, hygiene, and safety reasons, opened or used skincare and cosmetic products generally cannot be returned.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the product and packaging

If the issue is confirmed, we will provide a replacement or refund at no additional cost to you.

3. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part or the product arrived damaged or defective.

4. Return Shipping

For standard returns due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to an incorrect, defective, or damaged item, Seoul Skin will cover reasonable return shipping costs.

5. Non-Returnable Items

The following items generally cannot be returned:

  • Opened or used skincare products
  • Products without their original packaging
  • Products that have been damaged after delivery due to customer misuse
  • Gift cards
  • Clearance or final-sale items, when clearly identified as such

6. Refund Exceptions

We reserve the right to deny a refund or return if the product does not meet the eligibility requirements described above.

If a product arrives damaged or defective, please contact us before discarding the product or packaging, as photos or other documentation may be required.

7. How to Request a Return

To request a return, contact our customer service team with your order number and the reason for your return.

After your request is reviewed, we will provide instructions for returning the product if your return qualifies.

Please do not send products back without receiving return instructions first.

8. Contact Us

If you have questions about a return or refund, please contact Seoul Skin through the customer support information provided on our website.

We appreciate your business and are committed to providing you with a positive shopping experience.